COEPD – Center of Excellence for Professional Development Happy Learning
WHY IS COMMUNICATION IMPORTANT IN CHANGE MANAGEMENT?
What is a Change request:
As the project processes through time it is inevitable that some things will change, and so the requirements may also change. Whenever a change request comes from the client, first thing will be to analyze the change request.
1) Initially BA performs Feasibility Study to accept the Change
2) Then the impact analysis to measure change to project.
3) and finally effort estimation to measure change to the project.
Whenever a change requirement comes following can be followed.
1) Documenting the change request.
2) Analyse it is really a change or defect discovered from previous needs.
3) If BA needs to move ahead with the requested change the change manager or the project manager must provide an initial approval.
4) Identify whether the requested change is a complex one or just a minor change.
5) In case the change is complex, it will not only expand the scope of the project but will also increase the delivery time.
6) BA will help the stakeholders to understand the impact, the change request will have on the organization and to help minimize the negative impact.
7) Successful change efforts necessitate the Business Analyst to articulate a realistic or convincing vision that appeals to both internal and external stakeholders.
Importance of communication in Change management:
1) Awareness: Introduce the idea of the change all through the team. So that awareness of change can be generated in the team.
2) Understanding: Go into more detail about the extrude and how it’s going to have an effect on each group and individual. Prepare personnel for any capacity problems and address trouble regions earlier than any toxicity occurs.
3) Acceptance: To know whether the required change is accepted and can be taken further into consideration.
4) Ownership: take ownership of any change request and communicate the same to the team when doing so.
5) Client Awareness: The client can be communicated in turn if the required change is feasible or not, if yes what impact will it have on delivery and cost of the overall project.
6) Informed Management team – Proper communication will keep the management team also informed so then in case of any delays of major changes in the project will be in line with the management team.
