What is Root Cause Analysis

Root-Cause Analysis is “an analytical technique used to determine the basic underlying reason that causes a variance or defect or a risk”
Steps in conducting a session:–Explain the difference between causes and their effects using examples. Point out that effects can’t be solved but underlying causes can.
–Divide a flip chart into two sections: causes and effects

–Define the effect to be analyzed

–Ask the group to identify all the causes

–Employ a vision technique to develop possible ways to address the causes (possible follow-up session).

–To set priority on ideas, employ a decision technique to sort out the best ideas (possible follow-up session)

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