- Root-Cause Analysis is “an analytical technique used to determine the basic underlying reason that causes a variance or defect or a risk”
- Steps in conducting a session:–Explain the difference between causes and their effects using examples. Point out that effects can’t be solved but underlying causes can.
–Divide a flip chart into two sections: causes and effects
–Define the effect to be analyzed
–Ask the group to identify all the causes
–Employ a vision technique to develop possible ways to address the causes (possible follow-up session).
–To set priority on ideas, employ a decision technique to sort out the best ideas (possible follow-up session)
GAP ANALYSIS By analyzing the gap between present and the future state we are able …