Conflicts arise when people have different opinions, views and beliefs. Conflicts arise in every profession when they work in teams or groups. When working in an organization everyone have different mix-up strategies to achieve their goal. In order to proceed we may need to adjust and work smartly according to the situation. While preceding further our attitude, behavior towards employees, office politics, varying willingness to obey orders, personal differences etc can be some major causes of conflicts.
Conflicts require high level of energy for resolution. Personal interest is one major factor, which need to be minimized or avoided while managing conflicts. Managing conflicts is all about maintaining good relations. Also before engaging in conflicts we need to calculate the expected outcome.
There are 5 major Techniques of conflict management.
- Avoiding or Withdraw: Avoiding conflict is considered to be the smartest tactic. By avoiding the conflict we give it a ample of time between the parties involved as the intensity of the conflict fades soon away from both the parties. Time is natural healer and avoiding confrontations and conflict is one quick management technique.
- Accommodation or Smooth: This technique can be implemented when both the parties are willing to accommodate contrary ideas in order to maintain peace. This approach can be adopted when other side of the party is more expert than the other. This approach is more effective when we think of preserving future relations with the opposing party. Also this technique can avoid conflict while putting one’s ego aside.
- Collaborating or Problem Solving: This approach is a combination of solutions and different opinions to achieve win-win situation. Combining different inputs increases the probability of satisfaction from parties if not the contributors but not the decision makers.
- Compromise or reconcile: Compromising is an approach where both parties come to a similar agreement on terms keeping a mediator in middle to avoid any conflict further. This approach can later improve the relations among the parties.
- Competing or Direct : This approach is used when both parties are not in a situation to give up or adjust . This one is dangerous approach as there is a chance for both parties to go to real fight or get into some brawl. Here one of the parties stands as winner and the other as looser. In order to compete both parties criticize each other’s and elevate their arguments.This approach is used in time of emergency when there is less time or room for immediate discussions and decisions to be made.
There are 5 steps to conflict management.
- Identify the conflict
- Discuss the details
- Agree with root problem
- Check for the every possible outcome for the conflict
- Negotiate the solution to avoid the future conflicts.