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customer relation management

BLOG 2 CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT:             Customer relationship management(CRM) Iis a strategy for managing all your company’s relationships and interactions with your customers. It helps you improve your profitability. Most commonly, when people talk about CRM they are usually referring to a CRM system, a tool which …

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BLOG-1 BRD vs FRD BRD( Business Requirement Document): Business requirement document (BRS) or Business requirement specification document (BRS) both are same. The Business/ Client/ other stakeholders provide a requirement. One requirement can be small or big. But, has to break wherever it requires and taken as multiple requirements. BRD highlights …

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Customer Relationship Management

Customer Relationship Management (CRM) is one of those outstanding perceptions that developed the business world in the 1990’s with the pledge of evermore altering the approach by means of their customer. Customer Relationship Management (CRM) is the core business strategy that integrates internal processes and functions, and external networks, to …

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Business Process Modelling

Business process modelling is the activity of representing the processes of an organization so that the current processes can be analysed and improved. These processes are modelled in a visual format so that procedures can be communicated in a simple, standardized format which everyone can understand. Benefits of Business process …

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A use case specification is a textual description of a use case that accompanies and compliments a use case diagram. It describes in detail the functionality, pre and post conditions, key scenarios, special requirements, actors, and the basic & alternate paths that an actor can take to complete any given …

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Prototyping and its Advantages and Disadvantages

Prototyping is an attractive idea for complicated and large systems for which there is no manual process or existing system to help determining the requirements. Basically, prototyping model is we need to understand following steps Requirement Gathering Quick design Building prototyping Engineering product Refining prototype Customer evaluation Advantages of Prototyping: …

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Pre-Sales Process / Approach

Pre sales is a Science and methodology which is behind each its success. Pre sales in all of its many forms is an art. In any business pre-sales is most important to understand the methodology behind the project or sales. The one is good at presales need to keep in …

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Requirements with elicitation Techniques

In requirements enterprise, requirements elicitation is the practice of collecting the requirements of a system from users, customers and other stakeholders. The practice is also sometimes referred to as requirement gathering. We have to understand the requiment in any business analyst profile we should also understand the different types of …

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Burndown Chart

ISTQB (International Software Testing Quality Board,), defines burndown chart for an agile process as: A chart that shows the remaining effort against time in an iteration. The burndown is a graph that displays how fast you and your team are burning through customer’s user stories. It shows the total effort …

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