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Customer Relationship Management

Customer relationship management (CRM) refers to the principles, practices and guidelines that an organization follows when interacting with its customers. From the organization’s point of view, this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, and forecasting and analysis of customer trends and behaviors. Ultimately, CRM serves to enhance the …

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Customer Relationship Management

Customer Relationship Management   Customer relationship management (CRM) is a term that refers to practices, strategies that companies use to manage and analyze customer interactions and data throughout the, with the goal of improving customer service relationships and assisting in customer retention. CRM systems store customer data across different channels …

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customer relation management

BLOG 2 CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT:             Customer relationship management(CRM) Iis a strategy for managing all your company’s relationships and interactions with your customers. It helps you improve your profitability. Most commonly, when people talk about CRM they are usually referring to a CRM system, a tool which …

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BRD vs FRD

BLOG-1 BRD vs FRD BRD( Business Requirement Document): Business requirement document (BRS) or Business requirement specification document (BRS) both are same. The Business/ Client/ other stakeholders provide a requirement. One requirement can be small or big. But, has to break wherever it requires and taken as multiple requirements. BRD highlights …

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Customer Relationship Management

Customer Relationship Management (CRM) is one of those outstanding perceptions that developed the business world in the 1990’s with the pledge of evermore altering the approach by means of their customer. Customer Relationship Management (CRM) is the core business strategy that integrates internal processes and functions, and external networks, to …

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Business Process Modelling

Business process modelling is the activity of representing the processes of an organization so that the current processes can be analysed and improved. These processes are modelled in a visual format so that procedures can be communicated in a simple, standardized format which everyone can understand. Benefits of Business process …

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BASIC AND ALTERNATE FLOWS IN USE CASE SPECIFICATION

A use case specification is a textual description of a use case that accompanies and compliments a use case diagram. It describes in detail the functionality, pre and post conditions, key scenarios, special requirements, actors, and the basic & alternate paths that an actor can take to complete any given …

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Prototyping and its Advantages and Disadvantages

Prototyping is an attractive idea for complicated and large systems for which there is no manual process or existing system to help determining the requirements. Basically, prototyping model is we need to understand following steps Requirement Gathering Quick design Building prototyping Engineering product Refining prototype Customer evaluation Advantages of Prototyping: …

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Pre-Sales Process / Approach

Pre sales is a Science and methodology which is behind each its success. Pre sales in all of its many forms is an art. In any business pre-sales is most important to understand the methodology behind the project or sales. The one is good at presales need to keep in …

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