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PROCESS IMPROVEMENT

What is business process? Every business is operating with collective activities or steps or works in a defined manner to achieve their goal called business process. Business process always have inputs, and will use their resources in order to get a specific outputs for their target customers or market. Outputs …

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Facilitation Conflict Techniques

Argument vs Debate : Argument : Participants continue to state their opinions without responding  to an opposing view Debate: Participant understands the opposing view Focus on facts Intervention During Conflicts : When: Arguments occurs. Three approaches (focus on the situation) –state your observation.(e.g. let’s take a process check. Are we …

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Conducting a session

Prior to starting a session: –Always be the first one to arrive–Ensure the room is setup properly –Ensure all equipment is available and operating –Setup parking lot and issue Charts Starting a session –Begin with the introduction –Review the objectives and agenda for meeting –Ask someone to serve as timekeeper …

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What is Session Planning

Set Session Objective , Agenda and decide your facilitation techniques Identify your participants by interviewing executive sponsor or from stakeholders profile document Identify all stake holders authority and impact on project Plan for the risk associated with the facilitation session. Consider your environment ( Equipment needed, room setup, conference call …

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The Facilitation Process

A Planning stage:–Preparing participants, the site, and session plan A conducting stage:–Assisting the participants in identifying their needs and making decision –Managing conflicts and validating results –Documenting results An Evaluation stage:–Assessing facilitation and decision processes –Following up and ensuring open issues are resolved

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What is Force Field Analysis

Technique to identify the positive and forces that impact the success of project Best done early when there is a need to understand the impacts of a project Does not identify the requirement Steps:–Set two flipchart ( Positive Force, Negative Force) –Use Vision Technique to generate Ideas –Use decision Technique …

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What is Root Cause Analysis

Root-Cause Analysis is “an analytical technique used to determine the basic underlying reason that causes a variance or defect or a risk” Steps in conducting a session:–Explain the difference between causes and their effects using  examples. Point out that effects can’t be solved but underlying causes  can. –Divide a flip …

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What is Gap Analysis

Techniques used to identify the Gap between AS-IS and To-Be System. Steps: –Setup Three flipchart (AS-IS, GAP, To-BE) –Describe future state of Business in To-BE Chart (result of vision  technique) –Describe Current state of Business in AS-IS Chart(result of  definition Technique) –Pose a question to group or sub group (what …

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Why BA’s need facilitation skills and his role as a facilitator

The art of bringing people together, face-to-face or remotely, to elicit requirements and gain consensus on solutions is a critical  success factor for all business analysis professionals. BA will help stakeholders define their needs effectively through the facilitation skill. The BA facilitator role provides process to group settings and avoids …

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My Key Challenges as a BA

My greatest challenge is not the result of a single act but an ongoing discussion with many, many stakeholders that continues for every moment that I am working. Some of them being: The artifacts are key dependencies on many members of a project team including the PM, Solution Architect, Senior …

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