BUSINESS PROCESS MODEL
A Business Process Model is a diagrammatic illustration describing series of activities. It represents various actions and their respective connective link occurring throughout the process sequence. Business process model (BPM) deals with:
- Goal of an organisation.
Goal has various aspects for example profit, quality, and support and market growth.
- Input for the process.
- User Resources.
- Final output.
- Set of activities are accomplished in certain sequence
- Creates value to End customers.
The customer can internal or external to an organisation. The main area of focus is on providing good customer service and minimising stress and time.
- The main aim of the ATM of a bank is to provide support to their customer, so that they can withdraw cash or deposit anytime in a day and anywhere.
- The various inputs for an ATM would be ATM machine, user details, electricity, pin for debit card.
- The user resource for a functioning an ATM would be debit card.
- The final output for an ATM would be successfully retrieving cash from the account, generating statements and successfully depositing in their account.
- Set of activities are executed in certain sequence.
- Inserting debit card in the ATM machine.
- Enter debit card and pin
- ATM machine will validate the user.
- User can enter the desired amount he/she wants to withdraw from the ATM
- User receives the cash
- Creates Value to users
ATM service is available anytime in a day.
Users can withdraw, deposit or generate statement from any ATM nearby.
Various Methods to Model Business Process
- Flow Chart Method
- Gantt Chart
- Data Flow chart
- UML Activity Diagram
- Business model processing Notation (BPMN)
- Work Flow method
- Object Oriented Technique
- Role activity diagram
- Role interaction Diagram
- Integrated Definition for function modelling
- Transformational Process model
- Hierarchal Process model