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Sourav Gupta

Use case and activity diagram

Business Analysts use UML (Unified Modeling Language) to interpret the business case to the technical team as well as other stakeholders in a simple but elaborate language. Here, we are going to discuss two of the more popular UML diagrams used by business analysts – Use Case diagram and Activity …

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Waterfall versus Agile Methodology

There are several Software Development Life Cycle (SDLC) methodologies used by IT companies nowadays. The important ones being the Waterfall Methodology, Iterative – Rational Unified Process (RUP) Methodology, Spiral Methodology and Agile-Scrum Methodology. For our discussion, we would be considering the two more popular methodologies used in the IT Industry …

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Customer Relationship Management

Customer Relationship Management is basically a term that refers to practices, strategies and tools that companies use to manage and analyze customer interactions. It can be said to be a method of gathering insights from customer interactions and data, in order to improve customer service relationships and assisting in customer …

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