Customer Relationship Management

Customer Relationship Management The main goal of customer relationship management is to achieve customer satisfaction. Customer relationship management is a strategy to maintain relationships with customers and potential customers of the organization. This strategy also helps in retaining customers. Managing and maintaining customer relationships help understand customers perspective on the …

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UML Diagrams

UML Diagrams UML stands for Unified Modelling Language and as the name suggests UML diagrams are used to model system. Business Analysts use UML diagrams for diagrammatic representation of system that needs an update or system that has to be developed based on the requirements shared. The two commonly used …

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Customer relationship management

• CRM CRM is a technology to manage all your organisations relationships and communication with clients and potential clients.The main objective is to enhance the business objective. A CRM system helps the organisation to stay in touch with the customers, streamline processes and enhance profitability.When people discuss about CRM, they …

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Use case diagram and activity diagram

• Describe Use case diagram A use case diagram is a graphical representation where a user communicates with the system. A use case diagram has many use cases and actors in the system .The use cases are either represented by circles or ellipses.The actors shown in the form of stick …

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Workflow Analysis

Workflow Analysis: Workflow analysis is one of the crucial analysis required to understand the granular level of the activities involved in the process. This helps us to break-down the process into a set number of activities or tasks to understand the tools that are used in performing the task or …

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Project Change Management

Project Change Management There is something is always constant in this world is “change”. Businesses are prone to make changes to their products given the dynamic requirements or challenges in the release, etc. Change is inevitable give the contemporary conditions. The question is how do you track the change and …

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BRD Vs FRD

Business Requirements Document (BRD)   Business Requirement Document comes handy when we are looking for technology service provider, Consultant or a contractor to help you with a project. In this blog the key concepts related to BRD and its importance for success of a project are discussed. BRD definition: “A Business …

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Requirements Classification Schema

Requirements Classification Schema Requirements Classification Schema (BABOK)  describe four important requirements that is very useful in understanding the evolution of requirements in business practice. This Blog helps give a clear understanding on BABOK requirements and schema TYPES OF REQUIREMENTS BABOK has described four types of requirements as discussed below Business …

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Requirement

When do the participants start generating ideas during a collaborative game ?? a) Closing Step b) Exploration step c) Opening Step d) Iteration step

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Focus group

A focus group is a form of which type of research?? a) Quantitative b) Qualitative c) Theoretical d) Statistical

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